Refund policy
Cancellation Policy
You may cancel your order before it is dispatched. To request a cancellation, please email us at support@minakis.com with your order number.
If you have made an online payment for your order, we will initiate a refund after confirming your cancellation. Please allow 5–7 working days for the refund to reflect in your bank account.
Refund Policy
We do not offer refunds once an order has been dispatched or delivered, except in cases of defects or damages. Refunds are only applicable under the following conditions:
- The order is successfully cancelled before dispatch
- The product is received in a defective or damaged condition (must be reported promptly with proof)
Please note that shipping charges are non-refundable.
Refund requests made after dispatch or delivery will not be processed, unless the product is defective or damaged.
Exchange Policy
We follow a strict No Exchange policy. Once your order is delivered, we do not accept any requests for exchanges due to size, fit, color preference, or any other reason.
We recommend reviewing the product details carefully before placing your order.
Steps to Request a Return
1. Contact our customer support team at support@minakis.com with your order details.
2. Attach clear opening images/video of the defect/damage for verification.
3. Once approved, we will provide further instructions for the return process.
We appreciate your understanding and cooperation. For any questions or assistance, please contact us.
Thank you for shopping with minakis.com!